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Customer experience is next battleground
Customer experience could be the key to reducing churn and maximising ARPU in increasingly competitive Pay TV and broadband markets. Despite the risks, service providers are being advised to take more responsibility for the multi-screen home network....
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The new portfolio of Motive-branded customer experience solutions from Alcatel-Lucent are designed to improve customer satisfaction, enabling service providers to grow their business in maturing broadband and Pay TV markets where it is getting harder to differentiate.…
IPTV set-top provider Amino is using devices powered by enhanced Wi-Fi chips to retrofit deployed boxes with enhanced wireless video networking, including whole-home PVR and OTT content sharing.…
The U.S. satellite operator is taking on cable and OTT with a powerful whole-home HD DVR, the ability to record all four major broadcast networks for instant catch-up viewing, plus an expansion of on-demand content.
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DIRECTV is making it possible for subscribers to enjoy DVR or even HD DVR on all televisions in the home, using the RVU server/client approach to harness thin client IP set-top boxes or connected TVs. Here, Alan Smith,…
Two of Europe’s major telecoms operators, BT and Telefonica, hope ‘smart home’ applications like energy management, home security and home automation can boost revenues. The UK incumbent BT is actively looking for partners to deliver new broadband applications…
Swisscom, in collaboration with iControl Networks, the American provider of the OpenHome Software Platform, is developing new Smart Living applications so that electrical home appliances can be controlled via smartphones or via the web. The first ‘Smart Living’…
Video across multiple screens in the home is one of the factors driving demand for ultra-fast broadband. Bruce McClelland, President, Broadband Communications Systems at ARRIS Group, whose company helped UPC Austria achieve 1.3Gbps broadband in tests, explains what…
Multi-screen TV is notable for being a rare Pay TV defensive play, which is why some commentators are starting to ask where future revenues will come from if it gets harder to make a profit on video.…
Connected home technologies have struggled to keep pace with expanding ambitions among operators and broadcasters, but that may have changed, judging by various announcements at IBC2011. The home network initially evolved across two parallel but initially separate movements,…
YES, the Israeli satellite TV provider, expanded its multi-screen offering this year to include a compelling Apple iPad app with linear TV, VOD, EPG and social TV functions. But to accompany this, the company will introduce a media…
The announcement by the Digital Living Network Alliance (DLNA) of support for premium video during IBC2011 heralds the coming of age for home networks. The extension of DLNA’s Interoperability Guidelines to include premium video including HD content plugs…
The MoCA coaxial cable home networking standard is gaining traction in Europe among cable and satellite operators, according to silicon vendor Entropic. As a maker of MoCA chips, Entropic would say that, but the company can at least…
The complete one-stop shop that delivers all utilities, including energy and water as well as entertainment, will never arrive and may not be desirable, but there is a definite desire for a single source of content. This finding…
Pace will use IBC to unveil a new range of HD set-top boxes that meet the needs of multiple subscriber segments in one device which, the company claims, deliver the economics that will enable Pay TV providers to…
Pay TV providers are well placed to take control of the connected home but they need to be more open to achieve scale and fight off the challenge from major CE and online brands developing cloud services.…
One of the big themes at Connected Home World Summit this week is how service providers can monetize the connected home. Energy management and home security may have a role, but multi-screen video is the key.…
Steve Dulac, Director of Engineering at DIRECTV, explains how the use of RVU clients, including in Samsung Smart TVs, means his company can offer multiroom HD and DVR services using a server/client architecture that avoids the need for…
By helping users navigate services more easily, point-and-click and gesture based remote controls boosted ARPU by 27% during an Amsterdam trial. uWand claims this is a mass-market concept in waiting, with a clear business case.…
The FTA market is providing more options for multi-screen viewing and content sharing. EchoStar Europe’s SlingLoaded Freesat+ DVR will help the satellite platform provide a seamless experience across tablets and phones.…
No single home networking technology can provide the ubiquity and performance service providers really want so there is growing interest in the idea of combining Wi-Fi, powerline and IP over coax under one standard.…
With Pay TV operators and CE manufacturers focusing on delivering unified and synchronized multi-screen TV services, it could be time to think about how the free-to-air market is going to respond in the home.…
The connected home opportunity for service providers stretches beyond television to new revenue opportunities like remote health monitoring. But first they need to keep hold of customers and that needs TV around the home.…
DIRECTV has embraced broadband delivery of premium services and is now ensuring it can make its content available on more screens at home, including CE screens it does not control.…
Nimrod Ben-Natan, VP, Products & Strategy at Harmonic, discusses the benefits and challenges of using the IP transport gateway in the home versus direct delivery from the ‘cloud’ to enable quality multi-screen TV services.…
The cable industry wants more IPTV, primarily to feed multiple screens around the home. IMS Research outlines the IP home gateway options and the value of this approach, including the use of open-standard multi-room DVR.…
Andrew Barron, COO at Virgin Media, has highlighted the ‘seismic’ change in the way mobile traffic is being delivered, increasingly using cable networks and Wi-Fi. He also views mobile as an integral part of the digital home.…
RVU provides pixel accurate representation of a Pay TV user interface on devices not supplied by the operator. US satellite giant DirecTV will pioneer the concept this year, starting on Samsung TVs.…
ADB Group’s pending acquisition of Pirelli Broadband adds solutions expertise in fixed and mobile broadband access and IP home networking. The strategy is to deliver consumer-friendly content convergence in the home, but not device convergence.…
IMS Research believes in-home telco-branded tablets will account for 30% of tablet sales in 2015, highlighting the rise of the ‘companion screen’. One of the first providers, Ericsson, has been demonstrating its IPTV Remote at Cable-Tec Expo.…
When it comes to the connected home there is one common denominator the industry can rely on: DLNA. Beyond that there is still strong debate about the best architectures and physical layers.…
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