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TiVo provides conversational search for Sky Q, harnessing natural language processing and advanced metadata

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TiVo is providing Sky Q with a natural language, voice-based search solution, making it quicker and easier for Sky Q customers to find the content they are looking for across both linear TV and VOD. “By implementing Conversation Services on Sky Q, Sky is making it easier for customers to discover entertainment, sport and movies by providing a conversational experience through language recognition and naturally spoken responses,” the companies said in a statement.

The solution is built on TiVo’s knowledge graph engine, a dynamic knowledge base of entertainment metadata that understands trends and conversations. Updated continuously via data ingestion and news crawlers, the knowledge graph includes information produced and curated by hundreds of content editors, predictive search results, and behavioural indicators from social networks.

Luke Bradley-Jones, Brand Director of TV and Content Products at Sky, says: “We want to make it even faster and easier for customers to search, discover and watch TV. That is why we’ve introduced voice search. With the technology delivered by TiVo, we are enabling our customers to use natural, voice-based queries to find new and favourite TV.”

Matt Berry, Senior VP and General Manager for advanced search and recommendations at TiVo, adds: “We are pleased to extend our long-standing relationship with Sky. This implementation further reinforces the value of TiVo’s product portfolio to Pay TV across Europe.”


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