This case study outlines the development of Liberty Global’s new Horizon 4 platform, which encompasses a 4K set-top box and voice-controlled remote, combined with the innovative Liberty Global ‘GO’ mobile app. Horizon 4 has been rolled out across seven European markets and has received the highest net promoter scores to date for a product launched by Liberty Global.
This project demonstrates how one of the world’s leading converged video, broadband and communications companies delivered on the promise of ‘any content, any device, anywhere, anytime’ using a ‘one platform’ strategy. Previously, Liberty Global built one-off projects for each country and brand that were difficult and costly to scale. The one-platform strategy creates a scalable, multi-country and multi-brand video product that can be rolled out across local operating companies.
Liberty Global turned to longstanding partner EPAM for its integrated consulting, design and engineering capabilities to build this next-generation entertainment platform. You can read how the Horizon 4 project introduced a cloud-native microservices architecture and a way for Liberty Global and external design agencies to deliver fully interoperable assets for all of the video platforms.
This project led to a shift from Waterfall to SAFe Agile development processes. Horizon 4 has also resulted in a data lake that utilises AI and machine learning to better inform decisions around product design, customer satisfaction and potential new revenue sources.