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Privacy Policy

Videonet Privacy Policy

This privacy policy sets out how Videonet uses and protects any information that you give Videonet when you use this website and any Videnoet online services.

As a responsible organisation, we comply fully with the requirements of the General Data Protection Regulation (“Regulation”).

Videonet is committed to a policy of protecting the rights and privacy of individuals in accordance with the Regulation. Any personal information that we collect from you is collected, processed and used fairly, stored safely and securely and not disclosed to any third party unlawfully. Videonet may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 22nd May 2018.

What we collect:

To enable us to deliver Videonet’s services to you we must collect personal information about you such as your e-mail address, your name and your company. We may also collect information about your visit to our website, including the pages you view, the links that you click on and other actions taken within our website. We also collect certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring website addresses. All of this data comprises “Your Personal Information”.

Why we collect it:

We collect and use your personal information to communicate any information and services you have requested from us.

We may also contact you with information about our services that we deem of interest to you. You can unsubscribe, at any time, from these communications via the link in the emails or when you log into your account.

Who we share your information with:

We do not sell, rent or lease the information we collect to any third parties. We may share your information with other like-minded organisations so that they may send you information that might be of interest to you but we will not do so unless you have consented to us sharing your information in this way. We also share your information with those companies that we contract with to provide services on our behalf, such as handling the printing, processing and delivery of mailings, delivering banner advertisements on the website, processing on-line financial transactions, or analysis of the data we collect. We will only provide these companies with the personal information they require to deliver these services to you on the understanding that your personal information is maintained confidentially and securely,  that it is used only for purposes that you have consented to and is not kept for any longer than is required to deliver these services.

We may access and/or disclose your personal information if we are required to do so by operation of law or in good faith, if we believe that such disclosure is necessary to conform with the law or comply with any legal process served on us or this website and to protect and safeguard our rights and our property or in urgent circumstances to safeguard users of our website, our services and members of the public.

Links to other websites:

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Control of your Personal Information:

You may choose not to have your personal information used in any of the ways described in this Privacy Policy. Where your personal information is collected you will often be given the opportunity to give or refuse your consent to certain uses of your personal information. If at any time you wish to have your personal information removed from our records, or you wish us to stop using your personal information in certain ways, or if you wish to discover the extent of personal information that we hold about you (“Subject Access Request” or “SAR”) then please write to us c/o Data Protection, Videonet, 1st Floor, Burleigh House, 357 Strand WC2R 0HS. Normally we will respond to a SAR within one month of receipt (this can be extended by up to two months in the case of complex and/or numerous requests, and in such cases the data subject shall be informed of the need for the extension). To help us to locate and provide to you the information that we may hold on you quickly and efficiently you must include in any Subject Access Request letter as much information about your reason for making the request, how you believe we came to hold your personal information and the purposes to which you believe we are putting that information. If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Security of your Personal Information:

We use a variety of security technologies and procedures to help protect your personal information from unauthorised access, use, or disclosure. We store personal information you provide on computer systems that have limited access and which are located in secure facilities.


A cookie consists of information sent by a web server to a web browser, and stored by the browser. The information is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

We may use both “session” cookies and “persistent” cookies on the website. We will use the session cookies to keep track of you whilst you navigate the website. We will use the persistent cookies to enable our website to recognise you when you visit. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

We do this because cookies enable us to do useful things such as find out whether you have visited our website before by checking to see, and finding, the cookie we left there on your previous visit. Cookies help us to provide you with a better experience when you visit our website as well as helping us to customise your profile.

The following tables describe the cookies we use on this site and what we use them for. Currently we operate an ‘implied consent’ policy which means that we assume you are happy with this usage. If you are not, within your browser you can elect to receive notification when a cookie is sent or decline all cookies. Declining cookies may prevent you from taking full advantage of the website.


Cookies set by Videonet
These cookies are set and used by Google Analytics to help us track how our website is used. For example, we can see how many visitors a day we get and which page is the most popular.

You can read more about how Google Analytics uses cookies here.

Really don’t want us and Google to anonymously track you across our (and other) websites? You can opt out across all websites using Google’s opt-out tool.

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When you sign-up to our newsletter email we use Campaign Monitor to process your details and send the emails out. They have their own cookie and privacy policy here. You can cancel the email at any time and we will never pass your details to anyone else. campaignMonitorViewedIds
The “__cfduid” cookie is set by the CloudFlare service to identify trusted web traffic. It does not correspond to any user id in the web application, nor does the cookie store any personally identifiable information. __cfduid
DYNSRV cookie is added by our load balancer to track which web server to send the visitor to. Its purpose is to improve the performance of the website.

This is an essential cookie to the operation of the site that is always set by the load balancer and does not store any personal information.



Cookies set by Third Parties
Google Services (Analytics, Maps, DoubleClick for Publishers, YouTube) You can find out more about Google’s position on privacy at https://www.google.com/policies/privacy/#infocollect

Email tracking:

Some emails that we send you have no tracking in at all e.g. service emails with invoices attached. Other emails we send we put in tracking so that we can tell how much traffic those emails send to our site, and can track at an individual level whether the user has opened and clicked on the email. We rarely use the latter information at a personal level, rather we use it to understand open and click rates on our emails to try and improve them. Sometimes we do use the personal information e.g. to re-email people who didn’t click the first time. If you want to be sure that none of your email activity is tracked then you should opt out of Videonet’s emails which you can do by emailing sandy.shing@mediatel.co.uk or writing to Videonet, 1st Floor, Burleigh House, 357 Strand, London WC2R 0HS.